FAQ

You can browse our site for current availability and rates (under each property details page). Once you have found the property you would like to stay in, either call us at 802-297-7979 or fill out the property reservation form (located on each property details page). We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well.

A deposit (or payment in full for reservations made within 60 days prior to arrival) and a signed lease agreement will be required at the time of booking.  We accept VISA, MC and AMEX credit cards.  You can also make a bank to bank wire transfer.  After your reservation is paid in full you will receive an email with confirmation of the rental.

Yes, we do offer a full range of activities and you can choose from the list below or we can create something new for you to experience.

 

Mountain Activities                                                                                  Private Entertaining

– Ski/Snowboard Lesson Reservations                                                             – Private Chef/Catering Services

– Pre-Arranged Ski Valet                                                                                    – Private Après Ski On-Site

– Advanced Lift Ticket Ordering                                                                      – Flower Delivery

– Dog Sledding                                                                                                     – Butlers/Staffing

– Snowmobile Tours                                                                                           – Personal Assistant

– Horse Drawn Sleigh Rides

– Tubing and Ice Skating                                                                                   Home

– Snowshoeing                                                                                                    – Daily Housekeeping/Cleaning

– Nordic Skiing                                                                                                   – Kitchen/Bar Stocking

                                                                                                                               – Grocery Delivery

Area Amenities                                                                                       – In-Home Spa Treatment

– Restaurant Reservations                                                                               – Massage Therapists

– On Mountain Dining

– Entertainment Reservations                                                                         Travel

– Gym Memberships                                                                                          – Blade Reservations

– Personal Trainer                                                                                              – Private Driver

                                                                                                                                – Car Rental and Other Transportation

Your vacation rental will be available for check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee in certain circumstances. If the property has a check-out the day of your arrival, we will not be able to coordinate an early check-in because our housekeeping staff will not have enough time to prepare the house for your arrival. Check-out time is 11:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

Reservations are allowed to be cancelled if cancelled 60 days prior to the check in date and Stratton Luxury Rentals is able to rent the home again, tenants forfeit $100 of the total payments. Within 60 days of check in, the tenant forfeits the full lease amount less the security deposit.

You will be charged an amount for a certain number of hours towards your departure clean, this cost is specific to your particular home. You can help to ensure we are able to stay within those hours by helping with certain tasks, such as emptying out your refrigerator and taking out the trash, starting the dishwasher and if possible start a load of towels in the washing machine. You will receive detailed recycling instructions when you arrive. Recycling is mandatory in Vermont and will result in large fines charged to your credit card if the instructions are not followed properly. Check out is by 11:00 AM.

All confirmation and arrival instructions will be sent via email, unless email is unavailable.  To make certain you receive these emails, please adjust your spam filter to add the domain strattonluxuryrentals.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. After each payment, you will also receive an updated invoice that will reflect all of your payments.

About 4 weeks out you will receive another email with arrival instructions and a list of vacation planning needs that we can do for you this will include our List of Concierge Services to assist you in making your stay with us spectacular!

Yes. If you’ve left something behind on your visit and we find it, we can arrange to have it shipped back to you via UPS or FedEx. Please note that you will be responsible for the shipping charges. 

By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children and ranges are property specific.

Although we are all pet lovers, we cannot allow pets in any of the homes for various reasons. We have a strict no-pet policy; If pets are found on the premises, this will constitute a breach of the terms & conditions and will result in a fine and/or immediate eviction from your vacation home.

Yes, every vacation rental has a fully equipped kitchen including:

• Refrigerator 
• Stove 
• Microwave
• Dishwasher
• Coffee Maker
• Toaster
• Pots & Pans 
• Dishes, glasses, silverware and cooking utensils 
• Washer and Dryer
• Iron and ironing board
• Vacuum Cleaner, Broom and Dust Pan

Most accommodations have a phone for local calling. Most cell phone providers work fine at the resort. 

Yes, there are one set of linens per bedroom and one set of bath towels for each guest.

Your vacation home has a detailed cleaning prior to your arrival and after your departure. You will also be getting a daily cleaning .

There is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the property. There are starter paper products in the home, as well as laundry and dishwasher detergents.

• 1 roll of paper towels 
• 2 rolls of toilet paper per bathroom
• 1 sink soap and 1 shower soap per bathroom 
• 1 shampoo per bathroom
• Dishwasher detergent 
• Full stock of trash bags  
• Laundry detergent

These starter products are included in each reservation upon your arrival, however you will be responsible for your additional needs after they have been used up.

Yes, all of our accommodations are Non-Smoking. Smoking is permitted outside of the property only.