If your questions aren’t answered here please contact one of our reservation specialists at 802-297-7979 or send us an Email.
Questions About Making a Reservation
What is required to make a reservation?
You can browse our site for current availability and rates (under each property details page). Once you have found the property you would like to stay in, either call us at 802-297-7979 or fill out the property reservation form (located on each property details page). We will need your name, billing information, phone numbers, email address and the number of adults and children traveling with you. An emergency contact number is suggested as well.
A deposit (or payment in full for reservations made within 60 days prior to arrival) and a signed lease agreement will be required at the time of booking. We accept VISA, MC and AMEX credit cards. You can also make a bank to bank wire transfer. After your reservation is paid in full you will receive an email with confirmation of the rental.
Do you offer concierge services and vacation planning?
Mountain Activities Private Entertaining
– Ski/Snowboard Lesson Reservations – Private Chef/Catering Services
– Pre-Arranged Ski Valet – Private Après Ski On-Site
– Advanced Lift Ticket Ordering – Flower Delivery
– Dog Sledding – Butlers/Staffing
– Snowmobile Tours – Personal Assistant
– Horse Drawn Sleigh Rides
– Tubing and Ice Skating Home
– Snowshoeing – Daily Housekeeping/Cleaning
– Nordic Skiing – Kitchen/Bar Stocking
– Grocery Delivery
Area Amenities – In-Home Spa Treatment
– Restaurant Reservations – Massage Therapists
– On Mountain Dining
– Entertainment Reservations Travel
– Gym Memberships – Blade Reservations
– Personal Trainer – Private Driver
– Car Rental and Other Transportation
When is check-in & check-out time?
What is your Change/Cancellation Policy?
What will we be responsible for when we check-out?
How will I receive my confirmation and arrival instructions from Stratton Luxury Rentals?
All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain strattonluxuryrentals.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. After each payment, you will also receive an updated invoice that will reflect all of your payments.
About 4 weeks out you will receive another email with arrival instructions and a list of vacation planning needs that we can do for you this will include our List of Concierge Services to assist you in making your stay with us spectacular!
Do you have a Lost and Found?
Questions About Our Vacation Homes
How many people are allowed to stay in each home?
Do you allow pets?
Is there a fully equipped kitchen in the vacation rental?
Yes, every vacation rental has a fully equipped kitchen including:
- Coffee Maker
- Pots & Pans
- Dishes, glasses, silverware and cooking utensils
- Washer and Dryer
- Iron and ironing board
- Vacuum Cleaner, Broom and Dust Pan
Is there a telephone in the vacation homes?
Are linens and towels provided?
Is housekeeping service available?
Are there cleaning supplies?
What products (e.g. trash bags) are included in the vacation homes?
- 1 roll of paper towels
- 2 rolls of toilet paper per bathroom
- 1 sink soap and 1 shower soap per bathroom
- 1 shampoo per bathroom
- Dishwasher detergent
- Full stock of trash bags
- Laundry detergent
These starter products are included in each reservation upon your arrival, however you will be responsible for your additional needs after they have been used up.